DirecTV Now got off to a rocky start this week, with many customers experiencing errors that made it difficult or impossible to use the newly launched internet TV service.
Customers have been tweeting at DirecTV’s support account over the past two days about errors preventing them from logging in, watching the entirety of shows, or playing anything at all.
Subscribers are still reporting errors this morning
One common error blocks playback when the service incorrectly believes that a user has too many streams open at once. Another error would black out channels that subscribers were supposed to receive. And some subscribers said playback would stop several minutes into a TV show, before skipping ahead to the next episode.
DirecTV acknowledged on Twitter that subscribers were having trouble logging in, later saying the issue had been resolved Thursday morning. And a representative of AT&T, which owns DirecTV Now, told Variety that the streaming problems should be resolved as well. “We experienced an issue [Wednesday] night that prevented some customers from streaming,” AT&T said. “Engineers resolved the issue, and we haven’t experienced it since.”