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Video: The need for automation skills is exploding, freelance survey finds
In 2018, automation will permanently change the ways businesses engage with customers. While workforces evolve to leverage it, customer-obsessed organizations must ensure it touches every customer interaction. Ignoring automation as it transforms 2018 needlessly throws away competitive advantage.
— By Chris Gardner, senior analyst
Forrester predicts 2018 will be a year of reckoning. Download our 2018 predictions guide to gain new insights and help catalyze action at your organization.
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