Salesforce debuts Einstein Voice Skills for customizing your CRM voice assistant

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Stephanie Condon

By Stephanie Condon

for Between the Lines

| November 19, 2019 — 13:00 GMT (13:00 GMT)

| Topic: Salesforce.com

Kicking off Day One of the Dreamforce conference in San Francisco, Salesforce on Tuesday announced a series of new voice-related capabilities across its platform. With the new Einstein Voice Skills, developers and admins can build custom voice-powered apps for employees, regardless of their role or industry. Meanwhile, Salesforce is adding new features powered by natural language processing that will help sales and service teams get more value out of call transcripts.

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Stephanie Condon

By Stephanie Condon

for Between the Lines

| November 19, 2019 — 13:00 GMT (13:00 GMT)

| Topic: Salesforce.com