for Between the Lines
| November 21, 2019 — 20:58 GMT (20:58 GMT)
| Topic: Salesforce.com
Since introducing its Einstein AI platform a few years ago, Salesforce has built AI into more and more of its tools. At this year’s Dreamforce conference, for instance, the CRM giant announced new tools for customizing voice assistants and for incorporating AI into contact centers. The new capabilities showcase how Salesforce is progressively making work easier for its customers — albeit in incremental steps.
To give Dreamforce attendees a more forward-looking glimpse into its product capabilities, the Salesforce Research team demonstrated some of its breakthroughs in areas like conversational AI and natural language generation. Their research is focused on building an AI-driven world so far only found in sci-fi, said Salesforce Chief Scientist Dr. Richard Socher.
Related Topics:
Artificial Intelligence
Cloud
Enterprise Software
Social Enterprise
Internet of Things
for Between the Lines
| November 21, 2019 — 20:58 GMT (20:58 GMT)
| Topic: Salesforce.com