Singapore hawkers get help going online with central delivery interface

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Eileen Yu

By

Eileen Yu

for By The Way

| September 24, 2021

| Topic: E-Commerce

Singapore’s hawkers are getting financial help and other support to go online, including plans for a pilot to that will tap a centralised ordering platform. This scheme will involve major food delivery operators FoodPanda, Deliveroo, and Grab, which customer orders will be funnelled to the common platform managed by WhyQ, a digital network operator for hawkers.

Often helmed by elderly stall owners who were less digitally inclined, hawker centres had been slow to adopt online platforms. This left them unable to tap food delivery services amidst several lockdowns in the country amidst the pandemic. 

Government agencies Infocomm Media Development Authority (IMDA) and National Environment Agency (NEA) are looking to change this with plans to offer support aimed at hawkers, including creating a set of best practices and a digital support group, as well as running a pilot to tap a centralised ordering platform. 

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Eileen Yu

By

Eileen Yu

for By The Way

| September 24, 2021

| Topic: E-Commerce