Written by
Mark Samuels, Freelance Business Journalist
Mark Samuels
Freelance Business Journalist
Mark Samuels is a business journalist specialising in IT leadership issues. Formerly editor at CIO Connect and features editor of Computing, he has written for various organisations, including the Economist Intelligence Unit, The Guardian, The Times, The Sunday Times and Times Higher Education.
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on December 15, 2021
| Topic: CXO
Can IT departments keep up with accelerating transformation? Managers aren’t so sure
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Digital transformation will continue to be crucial to all businesses through 2022 – and that means the IT professionals who deliver these projects will play a key role in the success of every organisation.
CIOs who want to get the best from their tech teams must make sure their staff feel engaged in the work they complete. Five experts give their best-practice tips for keeping IT professionals happy and productive.
1. Give your people a sense of purpose
“Me and my five senior reports sit down every week for an hour or two and we discuss everything,” he says. “We talk about ongoing projects, and we consider everyone’s opinions and perspectives.”
Roche says these kinds of debates must include the IT support team. After all, it’s those support specialists who manage the technology on a day-to-day basis. By having a voice, IT professionals feel more invested in the process.
“We thrash everything out. I give the team accountability and I empower them to make decisions. And they have changed their modus operandi from engineers with a very reactive stance to a totally proactive position,” says Roche.
“So, it’s all about constant and open communication. There’s a good reason why we’ve all got two ears and one mouth. It’s important to listen and understand the needs of your team, not only on a technical basis, but on a process, education and cultural basis. The result is I know the team are more productive than other teams that are 10 times our size.”
4. Focus on value, sentiment and benefits
Sheri Rhodes, CIO at Workday, says there’s probably a few things that can help IT leaders to keep staff engaged. First, work must be meaningful.
“I think valuable delivery is really important because people want to accomplish something,” she says. “They want to have a passion for their work. So meaningful work, and how we achieve that, is hugely important.”
Second, Rhodes says the past year has shown how important effective communication is to a good work culture. Workday uses Slack, email, staff meetings, and one-on-ones. The aim is to make sure people are happy, and the company uses a range of data-based tools to capture sentiment.
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“That helps you to understand the underlying themes and how you can work to improve things,” she says. “And that’s not just a broadcast mechanism to make sure the employees understand. It has to be bi-directional, too. Taking advantage of the opportunities to build in those bi-directional touchpoints in terms of what employees are feeling is critical.”
Finally, Rhodes says benefit programmes are important to keeping people engaged, whether it’s parental leave or flexible working: “Those are all the kinds of things that people build into their evaluation of the company before they change jobs.”
5. Build an encouraging environment for creative ideas
Mia Sorgi, director of digital product and experience at food and drink giant PepsiCo Europe, is helping to push leading-edge innovations in customer experience for her organisation.
“When you make a transformation, it can be extremely meaningful, particularly when you’re talking about innovation or emerging tech,” she says. “If you can bring these technologies to the fore at the scale of a company like PepsiCo, that’s a powerful thing to be involved with.”
As a leader of teams that are pushing innovative solutions to business challenges, Sorgi says it’s vital to create an encouraging environment, where people’s contributions are valued.
“That’s particularly important with people who are working in an environment that may be in an area that other people don’t understand, or they feel is a bit off to the side. Empowering those people is crucial because that’s where the innovation happens,” she says.
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Digital Transformation
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Innovation
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Thought Leadership
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Tech Industry