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Alibaba Group says it has tweaked its chatbot in preparation for the e-commerce platform’s annual shopping festival, beefing up the automated tool’s predictive and interactive capabilities.
The Chinese e-commerce operator said the Alime Shop Assistant now would offer 24 by 7 automated customer support and feature better scalability for peak demand. The chatbot’s predictive analytics also had been boosted to preempt what consumers might ask and prompt them in their shopping decisions, such as reminding them about discount vouchers.