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For CIOs, the headline figure is startling: almost two-thirds (64%) of organisations now allow technology to be managed outside the IT department.
This dynamic situation creates a lack of clarity and helps explain why many digital leaders are not involved in business-led IT decisions. As more end users take technology spending into their own hands, many CIOs are now stuck between being operationally minded IT chiefs and becoming true change agents who help the business deliver value from technology.
“That’s where we are at the moment – if you look at digital leaders right now, they have a chasm to jump. Many CIOs are stuck in that halfway house right now, but they can’t stay there – if they do, they’ll be overlooked,” says Bates.
So, the emerging research picture for CIOs is mixed at best. Some are being snubbed when it comes to input on technology buying decisions. Others find themselves in a battle for power with CDOs and CTOs, never mind CFOs and CMOs. Yet it’s not all bad news – and hope comes in the form of long-term business problems that arise from circumnavigating the CIO.
Organisations that don’t formally include CIOs in business-led IT decisions are twice as likely to have multiple security areas exposed than those that consult IT. They are also 23% less likely to be ‘very or extremely effective’ at building customer trust with technology, and 9% more likely to have been targeted by a major cyberattack in the past two years.
The best CIOs will use their influence to help the business overcome these problems. Rather than being the point of contact for all IT decisions, CIOs will use their knowledge to help the business exploit the technology investments it makes. Successful CIOs of the future will be customer-centric executives with an expertise in governance and an obsession with creating inherently safe products and services.
“The key difference is that the CIO of the future is going to have to be highly collaborative,” says Bates. “I see the CIO of the future as a service leader – they won’t build a fiefdom; instead, they’ll drive value and want to put IT into the hands of the people who actually create value for the business.”
Almost two-thirds (64%) of organisations now allow technology to be managed outside the IT department.
Image: 2019 Harvey Nash/KPMG CIO Survey
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