Facebook’s Workplace adds Q&A enhancements, Video Chapters, Knowledge Library improvements

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Larry Dignan

By

Larry Dignan

for Between the Lines

| June 23, 2021 — 14:00 GMT (15:00 BST)

| Topic: Collaboration

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Ujjwal Singh, Head of Product at Workplace, said video broadcasts have become one of the more popular use cases on Workplace as enterprises use the platform for deliver broadcasts.

The latest batch of Workplace updates revolve around making it easier to view broadcast segments on demand and engage with employees. “Our new Q&A experience pulls in whoever asked the question into the broadcast,” said Singh. “Whether it’s a 100 person or 1,000-person group it can be a personalized experience.”

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Host comments on Workplace as well as Q&A enhancements. Credit: Workplace

Another new feature revolves around Video Chapters to make it easier to watch videos on demand and skip to key parts. Using machine learning, Workplace divides events into chapters for easy recall and navigation. Singh said that Facebook’s internal Q&As with CEO Mark Zuckerberg are viewed live by anywhere from 45% to 75% of the company. When replays are included, 90% of the company is tuned in.

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Video Chapters on Workplace. Credit: Workplace.

Workplace’s Knowledge Library, which launched a year ago, is adding Cover Pages for Categories to make it easier for employees to navigate and find information. Workplace is also adding translations so Knowledge Library content can be viewed in an employee’s preferred language. Knowledge Library will also get Version Control on key documents.

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Knowledge Library Cover Pages. Credit: Workplace.

More on Workplace:

Facebook’s revamped collaborative software tool hints at a future hybrid workplaceFacebook Workplace hits 7M paid subscribers, adds features for better employee experience

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Related Topics:

Social Enterprise

Smart Office

Productivity

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CXO

Larry Dignan

By

Larry Dignan

for Between the Lines

| June 23, 2021 — 14:00 GMT (15:00 BST)

| Topic: Collaboration