Liam Tung
| August 17, 2021 — 11:06 GMT (12:06 BST)
| Topic: Google
The new frontier: Making voice user interfaces both human and interesting
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Google is letting its Workspace and Google Voice customers use their own pre-recorded prompts and greetings, allowing for greater customisation when bots answer their customers’ calls.
Now admins can upload custom prompts and greetings, and Google will immediately offer playback and automatic transcriptions so that users can track and manage uploads.
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Cloud
Mobility
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Artificial Intelligence
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Liam Tung
| August 17, 2021 — 11:06 GMT (12:06 BST)
| Topic: Google