Forrester Research
for Forrester
| September 29, 2021
| Topic: Security
I’m very excited to share my latest research on best practices for successfully influencing employee cybersecurity behavior. Excited may not be the right word exactly, as this research was born out of the disappointment I started feeling when hearing of security leaders and teams implementing disciplinary sanctions for employees who fail phishing simulations, cybersecurity quizzes, or fall victim to scams such as business email compromise.
My key takeaway? Make empathy your new superpower in all the big and small things that you do. All of this recognition and behavioral change requires you to become a coach — not a boss– not only for your team, but also for all employees and stakeholders within your organization. Level up your leadership skills by eliminating passive management practices and fostering a strong coaching mindset. It is through this mindset that the suggestions above will seem less of a chore or a practical guide and more of a lifestyle that you and your team can implement.
As organizations seek to leverage emerging technology and intelligent automation in new ways, employees need to feel they can innovate and experiment consistent with the security and privacy values of the enterprise. But many organizations manage human risk through a model of control, coercion, and punishment — from penalizing users who fail simulations or training to terminating offenders or victims of breaches. Security programs founded in fear not only drive down employee engagement and inspiration, but also stifle creativity. Instead, organizations must learn how to nurture positive behavior to foster a security culture that deals with human fallibility with positivity, instead of distress, reprimand and shame.
To learn more, register for Forrester’s virtual events, Technology & Innovation APAC here and Security & Risk event here.
This post was written by Principal Analyst Jinan Budge, and it originally appeared here.
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Forrester Research
for Forrester
| September 29, 2021
| Topic: Security