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Most people would agree that air travel is, at best, a drag, featuring lengthy check-in queues, laborious security processes and slow boarding systems. Michael Ibbitson, executive vice president for technology and infrastructure at Dubai Airports, argues that it doesn’t have to be this way.
Still, there are signs that attitudes are changing; estimates suggest that as many as three-quarters of smartphones will have fingerprint sensors and one billion smartphones will feature facial recognition by 2020. Sita reports growing acceptance of biometrics in the airline industry, too. More than half (57%) of passengers say they’d prefer biometrics to passports and boarding passes. Those who’ve already used this technology express an average 8.4 out of 10 in terms of customer satisfaction.
Work on identity management in air travel must be also backed by a wider global commitment, but Ibbitson says the potential rewards from smarter identity management are significant.
“We need airlines, we need airports in other countries and we need governments to get on board with making identity systems across the world more automated and digitised, whereas today identity is based on a passport document – and I think we, as a global society, have to move past that point,” he says.
Getting all these parties to work together and take a leap forward will not be straightforward. So is Ibbitson’s vision realistic? He believes it is.
“I think if you’ve got one of the biggest international airports in the world at the heart of this work trying to make it a reality, while it’s not 100% in our control, I think we can go a long way to building the partnerships and influence that we need,” he says.
Other organisations are also getting involved. Almost two-thirds (63%) of airports and 43% of airlines plan to invest in biometric identity systems during the next three years, according to Sita. More than a quarter of a million British Airways customers have now used their face as their identity on flights from the US.
Such developments help demonstrate how joined-up thinking around identity management could help to turn Ibbitson’s vision of the airport of the future into a near-term reality.
“It’s interesting that many different people are trying to address the same problem and are coming at it from lots of different directions, including business reasons, political reasons, state security reasons; if we can all align our needs, I’m sure something will happen,” he says.
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